FAQs

Frequently asked questions about Thailand

Thailand is a fantastic destination for sunshine, beaches, adventure, relaxation, romance, connection, family fun, delicious food, nightlife and authentic culture. Whatever you’re dreaming of Thailand has it. Learn about your booking and your holiday with My Thailand below. We are here to help!   

Why choose My Thailand to book your next Thailand holiday?  

You’ll only find the best of the best at My Thailand! For your peace of mind, we are an accredited ATIA travel agent, and 100% Australian-owned and operated, based on the radiant Gold Coast. You are also booking with a multi-award-winning company. With 40 years in the industry, we live and breathe travel.  

We’re renowned for hand-selecting the ultimate resorts and suppliers, allowing us to handcraft incredible value for our My Thailand guests. We include everything you need for your holiday, so you needn’t think about a thing! Flights, accommodation, transfers, plus a selection of Bonus Value inclusions such as tours, experiences, dining, room upgrades, massages for two, cocktails, meals and more— we’ve done all the organising for you. Simply arrive and holiday!  

Our  My Thailand Experts are passionate travellers who know all about Thailand. We’ve stayed, swum, toured, tasted and cruised Thailand with each of our partners and suppliers! We only package what we love to experience ourselves, so you can rest assured that the Thailand Expert booking your holiday has expectations just as high as yours. We can personally share with you all the hidden secrets of the destination you’re coveting. We are based in Queensland, Australia, and make it our business (or leisure) to travel there frequently! It’s a tough gig.  

Discover more about My Thailand here.  

We love Thailand, with good reason. Here’s a handy checklist of what to pack.

2-3 swimsuits
Sunscreen
Hat
Sneakers for walking
Hiking boots if you plan on hiking
Thongs (flip-flops)
Reef shoes
Sarong that doubles as towel/dress/scarf
Sunglasses
A big lightweight bag (for flight/beach/shopping)
Headphones
A good book
A photocopy of your passport
Portable phone charger
Earplugs and eye mask for bedtime
PJs
Underwear
Nice clothing and casual clothing
Passport
Printed copies of tickets and accommodation
Hand sanitiser
Mosquito repellent
Drone if you have one
After sun lotion
Reusable water bottle to keep Thailand single-use-plastic free!

There’s no need to pack beach towels or snorkelling gear, most resorts will have them.

Thailand has year-round warm weather but varies depending on the season and the region. March to May is the hot season with temperatures soring to 40°C inland in areas like Bangkok and Chiang Mai. Coastal areas experience similar temperatures but are slightly cooler.

The rainy season is between June to October and generally experiences torrential rain during the day. Thailand’s western and central regions receive the heaviest downpours due to the southwest monsoon, bringing the most rain to coastal areas like Phuket and Krabi, while the northeast region is drier.

November to February is Thailand’s cold season with comfortable and enjoyable temperatures ranging from 20°C to 30°C across most regions, but cooler evenings in northern areas such as Chiang Mai, making it a popular time to travel.

We highly recommend it. Contact a friendly My Thailand Expert and we can help you.

Contact a friendly My Thailand Expert for more information on payment plans offered through our partners at Humm90 Mastercard.  

You sure can! We like to let the resorts know of any special occasions you may be celebrating, or the property requests you have. This way you don’t have to worry about anything when you arrive. Celebrating your anniversary? Needing an extra bed for your room? Not a problem! Just let us know and we’ll sort it all out for you before you go.

You certainly can! Although our packages are listed with a particular number of nights, the Thailand Experts at My Thailand can add extra nights onto any package that you desire (if there is availability). If you would like to enquire about adding extra nights to one of our Thailand package deals, contact a friendly My Thailand Expert today.

Our My Thailand Experts are passionate, globe-trotters who personally know Thailand, ensuring your experience is especially tailored to suit you. With 40 years of industry experience and as an accredited AITA travel agent, you’ll have peace of mind that you are booking with the Experts. My Thailand is 100% Australian-owned and based on the Gold Coast. We hand-select the best resorts and suppliers, including everything from flights, accommodation and connections to Bonus Value inclusions, so all you have to do is pack and prepare to holiday!

You can book your holiday well in advance at My Thailand. You’ll find our packages include travel dates up to ten months in advance. Flight schedules from Australia’s capital cities to our incredible destinations are released approximately every ten months. As soon as this happens, we package together our unbeatable deals for you. Start locking in your next holiday now. We’ll help you plan it ASAP. The earlier the better. Get in early and discover our Hot Deals here.

So, you’ve made an online enquiry or booked your holiday, but you haven’t received an email or itinerary from us yet. Your itinerary may have landed in Junk or Spam folders. If you’ve checked and you still can’t find your itinerary, contact your friendly My Thailand Expert.

Please mark your calendar with the final payment due date to ensure the amount is paid before the due date. For final payments, they are due no later than 65 days before departure. At 70 days before departure (five days before the due date), we’ll send an email to you with a payment link that is valid for 10 days, and an SMS to advise you of your upcoming balance. You will receive a reminder if it becomes overdue.

Your day tours are pre-booked for the dates shown on your itinerary. The dates can be changed subject to availability, but you would need to contact the tour supplier a minimum of 48 hours before your scheduled departure. For experiences included in your package, you can contact the resort to book a time that suits you.

Travel documents will be emailed to you two weeks before departure. This includes itinerary, flight confirmation, and any vouchers for tours.

Once you have paid your deposit there is nothing else you need to do except arrange for your balance to be paid 65 days before departure. Once your balance is paid, we then email your travel documents approximately two weeks before departure.

Please refer to Smart Traveller for the latest travel advice from the Australian Government to specific international destinations. Please see the Australian government website.

Please contact our friendly Customer Service Team and one of our team members will be in touch with you as soon as possible. Please provide your booking reference number and date of departure. Please note we prioritise responses based on departure dates.

We recommend you check your Product Disclosure Statement that was provided with your Travel Insurance policy or contact your insurer directly as policies and providers’ inclusions differ. Our consultants can help you with travel insurance if you haven’t organised it yet. Contact a friendly My Thailand Expert with any questions.

A melting pot of people, culture and diverse activities, Thailand offers an abundance of activities to enjoy. Visit the temples and historical sites to learn more about Thai heritage, take your pick of beautiful beaches to relax on and soak up the sun, or swim, kayak, kite surf and more at. Experience authentic Thai cuisine at local food markets or take a cooking class. Explore the national parks, elephant sanctuaries and other conservation initiatives. Don’t miss the hustle and bustle of the night markets and malls. Attend a vibrant Thai festival and witness or partake in special Thai tattooing with blessings. With so much to choose from Thailand is the perfect holiday destination. Have questions or want to book? Contact a My Thailand Holiday Expert or explore our exclusive deals today!  

Thailand is located in Southeast Asia, with Myanmar and Laos on its northern border, Vietnam and Cambodia on its eastern and south-eastern borders and Malaysia to the south. Thailand is surrounded by the Gulf of Thailand to the south and the Andaman Sea to the west, with emerald green, crystal-clear waters, limestone cliffs and lush tropical vegetation.