My Thailand Customer Reviews 

You’ll always be in good hands when you book with My Thailand. Our service consistently receives ratings over 90%. Rest assured you’re booking with an award-winning team as we were awarded a Gold Trusted Service Award for consistently maintaining an over 4.5 Star rating on the independent review service, Feefo.

At My Thailand, our customers always come first. Our team of Holiday Experts are committed to packaging together the best holiday deals for you. We leave nothing to chance, so you can rest assured that everything will be taken care of. Your My Thailand package deal includes Bonus Value and exclusive inclusions like return international flights, return airport connections, accommodation, daily breakfast, dining credits, room upgrades and more. Plus, we can even assist with payment options and travel insurance.

Our incredible holiday deals and exceptional customer service have kept our loyal customers returning year after year. We pride ourselves on consistently providing fantastic service, so we always ask for feedback. My Thailand customer reviews are precious. They help improve our service and offers.

Don’t just take our word for it. Discover how happy our customers are, before and after their holidays. That’s why they continue booking with us, after their first perfectly packaged stay in Thailand.

★★★★★

From the first hello and throughout booking our holiday, the service has been nothing but professional

Any questions we asked were responded to and fully explained. Isabella is such a credit to your company. When the time comes to book our next holiday, I will be seeking out Isabella once again.

Jay – July 2026

★★★★★

All staff I had contact with were extremely helpful

All my questions were responded to quickly and efficiently. My final contact Stephenie was outstanding and very honest. The team are a credit to whoever does their training.

Barry – June 2026

★★★★★

We didn’t have to worry about a thing!

Very happy with the service and options that have been provided so far! We had Isabella as our travel agent and she has been fantastic. She did a number of different quotes until we found the right one. Thanks again!

Jodi – May 2026

★★★★★

Fantastic customer service by Cristiana

She was very helpful and had some great ideas and suggestions from her own personal travel experience. The quotes were very prompt, and the whole process was so easy. Her response to queries and questions was also very prompt. We will definitely use her services again for future holidays.

Fiona – May 2026

★★★★★

Recommend

Temira was absolutely outstanding in sorting out all the moving parts and variables of my complicated group booking for our family of 8 adults and 7 kiddies.

Peter – May 2026

★★★★★

A pleasure to deal with

Emily assisted me in booking a My Thailand package on the phone. She was friendly, efficient and helpful.

Lynn – May 2026

★★★★★

Great customer service

Cristiana looked after our entire itinerary for our upcoming trip. She was prompt, responsive and very generous with her time – and very informative about the range of holidays I was asking about.

Heath – May 2026

★★★★★

They’re a great company

Everyone is so nice. Planning your holiday with them is so easy. We’ve used them twice and had wonderful holidays.

Lisa – April 2026

★★★★★

Happy to recommend this company and Donna

Our agent, Donna, was outstanding from start to finish. Very helpful with every detail. We were a family group of six, including a child, with three of the group travelling overseas for the first time. Donna was on top of things from the first contact, communicating changes and updates so well.

Barry – April 2026

★★★★★

Communication was seamless and the trip was unforgettable

Kai made everything stress-free, tailored the itinerary perfectly, and even anticipated things we hadn’t thought of. We highly recommend Kai to anyone wanting a personalized travel experience!

Kerri – December 2025